South Park Doggie - Playland (DTLA)

Es un lugar muy bonito y son muy amables tratan bien a las mascotas, les recomiendo el lugar ellos se la pasan increíble tienen muchas actividades con las que ellos se divierten. Gracias por tratarlos con tanto amor.

I like this place, and would still recommend it. It is very unique because of their activities and indoor outdoor place. Very large space, good communication as far as what is going on during the day activity wise. Everyone here seems great with all the varieties of dogs that visit. I don't have concerns over care, overall, nor do I feel like there is anything to hide or any sort of questionaboe care provided, which is the most important thing of all. If you are the type to want to see video that's an option too, it does cut off at a certain time which is understandable from a security perspective. This is unique as well. The location and brand uses Ginger app, which has some issues with the website, but that is not at fault for the daycare, and the daycare is quick to assist and help if you give them a call. My only issue has been with the not so friendly pickup calls (towards the end of the night specifically). I will not disclose the name of the individual here, but owner/manager, please reach out. Photos are proof of calls and messages sent out where I had to call to verify hours because I was told by this same employee that they wanted to, "wrap it up". Messages are copied and pasted and this employee is in the business of turning away clients for personal gains. I was told I needed to pick up by 8:30 on November 8 and wouldn't be able to pick up after that. Then yesterday the story changed. Please get rid of this employee. I feel I've been ripped off as well now looking back on it. Really uninviting having to deal with this person. Your hours say until 9, so at 8 I do not want to be harassed to give a specific minute of exactly when I will pick up my dog. I will pick up my dog prior to 9. I understand phones go on night mode. 9 is 9, not 8:05 8:15. 8:20. I often cannot even answer my phone until just before pickup, so DO NOT call me and tell me I NEED to give you an exact time, only so you can literally turn the light off before I'm even out the small gate. This is not a reminder call, this is harassing your customers. This has twice now been a very demeaning and demanding call. One time I can somewhat understand as everyone has their off days and sometimes things are not said over the phone well. I paid for my time, so don't try to force me to hurry so you can go home early or rest yourself. Not a one off thing, same person both times. Not at all friendly, not even during pickup is this individual friendly. If employees try to "wrap things up" by harassing your customers and making up your own rules then you need to issue a refund for my stays,and this should be explained and disclosed online. I take my dog here because I am not available, but know I will be able to get him by pickup time, or because I want and need a break to do things, unfortunately I was forced to arrive early to please your employee. If I have any doubt I would plan accordingly for overnight and reach out. I want to leave 5 stars, but a business that harasses customers and violates their own policy to the point of stealing time, making customers anxious is a definite loss of star.

Buscemi always has the BEST time whenever he comes for play and to stay - treated like royalty, just like he expects to be Couldn’t be happier with the reception my little guy got at South Park Doggie - Playland (DTLA). He’s already excited to come back for more, and I fully trust this team with his well-being and care. My highest recommendation for others considering a place for your dogs to be treated like gods!

We love you for how much you love our dog. She loves going and that makes us so happy! She has boarded here twice and goes to daycare here regularly. Everyone knows her and are super friendly. They gave us a really detailed report card for her boarding and I know they pay attention because everything they said is true. We would highly recommend daycare or boarding here!

I’ve been using South Park Doggie for boarding and daycare for my German shepherd Angelina and I couldn’t be more satisfied with their services. Angie always has the time of her life and my favorite part is being able to check in on her on the live cams while I’m traveling. Five stars!